Shipping policy

Raccoon Roses — Shipping Policy

Effective Date: 21 August 2026
Last Updated: 21 August 2026

Thank you for shopping with Raccoon Roses. 🦝🌹

We ship Raccoon Roses merchandise to customers worldwide. This Shipping Policy explains how order processing, shipping, international deliveries, customs, tracking, and delivery issues are handled.

1. Worldwide Shipping

Raccoon Roses offers international shipping to supported countries and regions.

Shipping availability depends on the product, destination, fulfillment provider, and shipping carrier.

In some cases, certain products may not be available for delivery to specific countries or regions.

Available shipping options and costs will be displayed during checkout.

2. Processing & Production

Some Raccoon Roses products are made-to-order or print-on-demand.

This means your product may be manufactured specifically after you place your order.

Processing and production times vary depending on the product and fulfillment location.

Processing time is separate from shipping time.

During holidays, sales, product launches, or periods of high demand, production may take longer than usual.

3. Estimated Delivery Times

Estimated delivery times may be displayed during checkout or provided after your order has been processed.

Delivery estimates are not guaranteed unless specifically stated otherwise.

International delivery times can vary considerably depending on the destination.

Delays may occur because of:

  • Customs processing;

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • High order volumes;

  • Transportation disruptions;

  • Local postal services;

  • Incorrect or incomplete addresses; or

  • Circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs are calculated based on factors such as:

  • Delivery destination;

  • Product type;

  • Package size and weight;

  • Fulfillment location; and

  • Selected shipping method.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

5. International Orders

International customers are responsible for ensuring products ordered from Raccoon Roses can legally be imported into their destination country.

International shipments may be inspected or processed by local customs authorities.

Customs procedures can cause additional delivery delays.

6. Customs, Import Duties & Taxes

Depending on your country, an international order may be subject to:

  • Customs duties;

  • Import taxes;

  • VAT;

  • GST;

  • Brokerage charges; or

  • Other government or carrier fees.

Some taxes or duties may be collected during checkout where supported.

If they are not collected during checkout, additional charges may be required by your local customs authority, postal service, or courier before delivery.

Unless otherwise stated at checkout or required by applicable law, these additional charges are the responsibility of the customer.

Raccoon Roses does not control customs charges imposed by individual countries.

7. Tracking

Where tracking is available, customers will receive tracking information after their order has been shipped.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Tracking availability may depend on the destination and selected shipping method.

8. Multiple Packages

Some Raccoon Roses products may be produced by different fulfillment locations.

As a result, an order containing multiple products may arrive in separate packages and at different times.

Receiving only part of your order does not necessarily mean the remaining products are missing.

Check your shipping confirmation and tracking information for additional shipments.

9. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

  • Full name;

  • Street and house/building number;

  • Apartment or unit number, where applicable;

  • City;

  • State, province, or region;

  • Postal/ZIP code; and

  • Country.

If you notice an error after ordering, contact Raccoon Roses Customer Support as soon as possible.

We cannot guarantee that an address can be changed once an order has entered production or been shipped.

Where legally permitted, additional shipping or replacement costs caused by an incorrect address provided by the customer may be the customer's responsibility.

10. Failed Delivery & Returned Packages

Packages may be returned to the sender because of:

  • An incorrect address;

  • An incomplete address;

  • Failed delivery attempts;

  • Failure to collect the package;

  • Customs issues; or

  • Other delivery problems.

If your package is returned, contact Raccoon Roses Customer Support.

Available options will depend on the circumstances, fulfillment provider, and applicable law.

Additional shipping charges may apply for reshipment where legally permitted and where the failed delivery was caused by information or circumstances attributable to the customer.

11. Lost Packages

If your package has not arrived within a reasonable period after its estimated delivery date, contact Raccoon Roses Customer Support.

Please provide:

  • Your name;

  • Order number; and

  • Tracking number, if available.

We may investigate the shipment with the carrier or fulfillment provider.

If the package is confirmed as lost, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

12. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

Where appropriate, include:

  • Your order number;

  • Clear photographs of the package;

  • Clear photographs of the damaged product;

  • Photographs of the shipping label; and

  • A description of the damage.

Please keep the original packaging until your claim has been reviewed, where reasonably possible.

13. Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, first check around the delivery location and with household members, neighbors, reception areas, parcel lockers, or other safe locations where the carrier may have left it.

You may also need to contact the shipping carrier.

Contact Raccoon Roses Customer Support if you still cannot locate the package, and we will assist where reasonably possible.

The available resolution will depend on the carrier investigation, circumstances, and applicable law.

14. Delivery Delays

Once an order has been handed to a shipping carrier, delivery may be affected by circumstances outside our reasonable control.

Raccoon Roses will assist customers with significant delivery issues where reasonably possible.

Mandatory consumer rights regarding delivery remain unaffected.

15. Order Changes & Cancellations

Because some Raccoon Roses merchandise is made-to-order, orders can sometimes enter production shortly after being placed.

If you need to change or cancel an order, contact us immediately.

We cannot guarantee changes or cancellations after production or fulfillment has started.

Any mandatory cancellation or withdrawal rights available under applicable consumer law remain unaffected.

16. Shipping Restrictions

We reserve the right to restrict shipping to countries or regions where:

  • Delivery services are unavailable;

  • Carriers have suspended operations;

  • Legal or trade restrictions apply;

  • A product cannot legally be shipped;

  • Fulfillment is unavailable; or

  • Reliable delivery cannot reasonably be provided.

If we cannot fulfill an order after payment has been received, the affected amount will be refunded.

17. Customer Support

For questions about shipping, tracking, missing packages, or delivery problems, contact:

Raccoon Roses
Customer Support

Email: gijselsstamper@gmail.com
Website: https://www.raccoonrosesgarage.store

When contacting us about an existing order, please include your order number.

Raccoon Roses 🦝🌹

Ride Your Way. Wear Your Style.

We appreciate every order and will do our best to get your Raccoon Roses gear to you safely, wherever you ride.